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A help desk or SAHO complaint desk ticketing system is a software tool to manage internal or customer complaints. complaints may be an incident or a service request. The complaints are raised as tickets from within the organization or from the public. The system is designed to organise and track these complaints. The system tracks by notifying the agent and then providing the customer or the requester with a solution. It may also be a reply from the agent for redirecting to next possible support. all this will be notified in an instant in chat, email, sms and there by eliminate delays in work and communication. A ticketing system will ensure that we register all the complaints in time and also have the right person to resolve the complaints at the right time. SAHO complaint desk is one of the primary way any one can interact within the organisation. The organisation can ensure the right kind of support team is available at the right time to manage all complaints.
SAHO complaint desk is a platform for multilevel support eco system. this helps the management to streamline the support provided by their departments and by the support persons expertise availability. simplicity is the ultimate in sophistication. the platform is designed to have a simple interface and user experience. from requesting solutions to complaints and resolving complaints. this itself reduces the missing logs of complaints. support persons or agents can focus on supporting and delivering insights to the management and supervisors through powerful dashboards and reporting tools.
SAHO complaint desk focus on customer retention which is one of the major challenge for every business in a simple way. It enables to track, oversee and organise all interactions in order to help business focus on the needs of its customers.
Our Complaint Desk packages are designed to get you started from zero. you can get started for free. Scale up to a subscription model depending on heavy usage only.
Our work flow prioritse in solving complaint registration and its quick response.
Solution to Problems in any organisation- satisfaction guaranteed just in a minute
for more information, please contact us.
Multiple Channel interface- Familiar Telegram Chat, Web, Email interface for Ticketing
Assign, Transfer, Reassign, Prioritise, Categorise, Comment tickets with multi level management
Prioritise ticket time for critical escalation and overdue management
company name and logo branding in interface
Ticket History, tracking and searching with easy filtering interface
A simple workflow which eliminate agent conflicts and confusions
integration with SMS, Telegram , Email for all critical Notifications
Manager , Supervisor, Agent and User level Dashboard for important informations
Myndmatrix Solutions, Kinfra, India-680564